Customer Engagement Officer
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Are you passionate about giving customers a voice and shaping services that truly make a difference?
Join Stockport Homes Group (SHG) as a Customer Engagement Officer and help us deliver our Customer Voice and Influence Strategy. In this role, you’ll champion tenant and resident engagement, ensuring their views influence our services and strategic priorities. You’ll design and deliver inclusive participation activities, build strong partnerships, and support community groups to thrive—creating positive outcomes across our neighbourhoods.
You’ll bring a strong understanding of excellence in tenant participation and the Tenant Influence and Accountability regulatory standard, along with proven ability to collaborate effectively with colleagues, partners, and stakeholders to create meaningful outcomes.
Skilled at engaging and building rapport with people—especially those who may not currently engage—you’ll have excellent communication skills and the ability to produce clear, concise, and engaging content for diverse audiences.
You’ll be confident in analysing and interpreting feedback, identifying themes, and presenting insights that inform decision-making. A proactive team player, you’ll manage multiple tasks and projects simultaneously while maintaining a commitment to equality, diversity, and inclusion.
While a driving licence and car aren’t essential for this role, some community work is involved, so you’ll need to be able to travel easily within the area.
If you would like to discuss the role before applying, please contact Cheryl McCabe on cheryl.mccabe@stockporthomes.org.
The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.
This role will be on Stockport Homes Limited terms and conditions.
The successful applicant's appointment will be subject to satisfactory basic clearance by the Disclosure and Barring Service.
We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.
If you require any reasonable adjustments to complete your application, please contact the People & OD Team on humanresources@stockporthomes.org.
Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page.
We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.
Closing date: 12th July 2026
Interview date: 22nd July 2026
About Us
Stockport Homes is Stockport’s largest landlord and a management organisation which acts as landlord for both Stockport Council’s social housing and our own property portfolio. But we’re more than just so-called rent collectors. We’re an award-winning, trailblazing public sector company that strives to transform lives by offering tenants advice and support on health and wellbeing, finance, youth engagement, employment and education opportunities as well as help in the home.
At Stockport Homes we believe in being ambitious, making a difference in our local communities, and serving our customers with passion. We believe in approaching problems with innovation, in respecting our partners, colleagues and customers and in striving for excellence.
We are an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We appreciate the strength we gain from having and supporting our diverse teams. Diversity contributes to our inclusive culture and allows us to be truly representative of the communities we work in.
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