Inclusion & Support Services Manager

Permanent, Full Time (37 hours per week)

The role of Inclusion & Support Services Manager is a new, exciting and important role within our SKylight directorate. The role will take strategic responsibility for management of a wide range of Housing Support and Social Inclusion services. The post holder will lead on all aspects of people management, employee engagement and customer service excellence in this fast-paced directorate.

The post holder will be responsible for performance and service direction of core Housing Support and Social Inclusion services in addition to driving performance for externally funded contracts. The post holder will lead, develop and implement new and existing initiatives across the service ensuring activity is aligned to the priorities of SHG, key strategic partners and government initiatives.

The post holder will develop, influence and secure strong partnerships with internal and external stakeholders and the VCSFE sector to benefit customers and promote Stockport Homes while driving forward the aims of the charitable benefit society, SKylight.

In this role, you will: 

• Maintain, influence and develop strategic links and relationships with the Council, VCSFE and other key partners to deliver high performing Housing Support and Social Inclusion services.
• Develop and lead all aspects of organisational delivery relating to Housing Support and Social Inclusion initiatives across SHG, ensuring alignment with key strategic partners.
• Lead the delivery of the highly effective Housing Support and Social Inclusion services which engage customers to make positive changes and contribute to Stockport Homes mission to transform lives.
• Work in partnership with internal colleagues and external organisations including the VCSFE sector to deliver quality services for customers with complex needs.
• Lead, manage and monitor the delivery of a variety of contracts and SLA’s in multiple service disciplines being responsible for the performance of a range of KPI’s ensuring successful delivery and reporting to funders and board members.
• Have oversight and responsibility for service area data and information (including performance and absence management) Ensure income streams are maintained, maximised and regularly monitored for value for money.
• Lead, motivate and continually develop a large staff team across multiple sites to enable them to deliver services which support SHG’s objectives while empowering others to make decisions which lead to successful delivery of strategic priorities.
• Act as the safeguarding champion in this service area.
• Develope an environment where customer feedback and participation are at the heart of decision making, involving customers in shaping the services which support them.
• Lead on the integration of Social Inclusion initiatives throughout SHG, developing and coordinating internal forums and representing SHG at appropriate GM groups.

Our ideal candidate will have: 

Essential 

• An extensive knowledge, skills and experience of Housing Support, Social Inclusion and Safeguarding.
• A forward thinking and positive approach and for effective strategic co-ordination, prioritisation and decision making for multiple projects involving internal and external providers demonstrating an ability to manage conflicting priorities.
• Strong interpersonal skills and personal credibility with an ability to quickly gain the confidence of and build relationships with senior and operational managers, partners and commissioners.
• An extensive experience of working with vulnerable individuals and groups.
• An ability to represent SHG effectively at external meetings, influencing decision making through strong interpersonal skills and personal credibility, ensuring the interests of the group are represented.
• Exceptional written, verbal and presentation skills with the ability to adapt your style to engage and persuade a variety of audiences.
• A track record for managing numerous projects simultaneously, whilst always being mindful of the wider strategic landscape.
• Strong leaderships skills and an ability to offer direction and guidance to team leaders and the wider team to reach their maximum potential.
• A commitment to work inclusively and value equality and diversity in the workplace and in provision of services to customers.

The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.  

This role will be on SKylight terms and conditions.  

We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team. 

If you require any reasonable adjustments to complete your application, please contact the People & OD Team on humanresources@stockporthomes.org.    

Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page. 

We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.   

Closing Date: 12th May 2025

Interview Date: 15th May 2025