Customer Services Officer - Property Management
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We are a values driven organisation committed to achieving our mission of ‘One team, transforming lives’, but we’re also entrepreneurial, maximising the value of our money and resources.
We are currently looking to recruit a Customer Service Officer within our busy Property Management service area. The Customer Service Officer is often the initial point of contact for many customers when they access Stockport Homes for the first time so making the right impression really counts. Providing a full range of information on the services provided including applying for social housing, how we let our empty homes, mutual exchanges and helping customer become ‘tenancy ready’ amongst other tenancy related services, the role is varied but always has a strong customer focus.
Striving towards the delivery of excellent customer service, you must demonstrate commitment, passion and enthusiasm to resolve customer enquiries sometimes in challenging and complex situations. Having the ability and skills to communicate effectively with all customers is an essential skill for this role as is exceptional organisational skills.
If you have a can-do approach and are committed to providing excellent services to customers in a fast paced team environment, then this could be the perfect opportunity for you to join Stockport Homes Group.
The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.
We recognise the value in having a diverse workforce, representative of the communities we work in. Equality, diversity, and inclusion is an integral part of our organisational culture, we like to acknowledge that everyone is different whilst ensuring ours is a workplace where everyone feels appreciated, supported and welcome. We’re always looking to improve diversity within our teams and across the group, so we would welcome any applications from any underrepresented groups.
This role will be on Stockport Homes terms and conditions.
We encourage you to apply early as we may close the vacancy early if we receive a high number of applicants.
Closing date: 16th February 2025
Interview date: 20th February 2025
About Us
Stockport Homes is Stockport’s largest landlord and a management organisation which acts as landlord for both Stockport Council’s social housing and our own property portfolio. But we’re more than just so-called rent collectors. We’re an award-winning, trailblazing public sector company that strives to transform lives by offering tenants advice and support on health and wellbeing, finance, youth engagement, employment and education opportunities as well as help in the home.
At Stockport Homes we believe in being ambitious, making a difference in our local communities, and serving our customers with passion. We believe in approaching problems with innovation, in respecting our partners, colleagues and customers and in striving for excellence.
We are an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We appreciate the strength we gain from having and supporting our diverse teams. Diversity contributes to our inclusive culture and allows us to be truly representative of the communities we work in.
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