Income Manager (Corporate and Commercial)
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Stockport Homes Group (SHG) is seeking a dynamic Income Manager (Corporate and Commercial) to lead our high-performing, customer-focused income collection services across a wide range of corporate and commercial income streams. This role is pivotal in ensuring the delivery of efficient, effective, and agile services that respond to the changing needs of our customers and the organisation.
In this role you will:
- Lead and shape income collection services across key income streams, including leasehold and shared owner charges, Private Landlord Scheme rents, garage rents, Carecall charges, former customer debts, aged invoice debt, and contents insurance premiums.
- Identify and deliver continuous service improvements.
- Design and implement new processes and procedures across the team.
- Champion a 'one team' approach to income collection across the group.
- Coach, guide, and support staff to reach their maximum potential.
- Ensure consistent quality interactions with customers across all touchpoints.
- Maximise team performance by setting and monitoring targets.
- Lead the operational delivery of the Direct Debit scheme and the Home Contents Insurance Scheme.
- Work with teams across the group to ensure service accessibility and income maximisation.
- Initiate legal action to recover debts where appropriate.
To be successful in this role, you will need to demonstrate:
- Extensive experience in a high-performing income collection environment.
- Excellent understanding of legislation related to the collection and recovery of charges from leaseholders and shared ownership customers.
- Proven ability to lead, motivate, and manage a team to meet performance targets.
- Strong commitment to delivering customer service excellence.
- Ability to identify and deliver continuous service improvements.
- Excellent understanding of welfare benefits, particularly Universal Credit.
- Strong interpersonal skills and the ability to build relationships with senior and operational managers, teams, and partners.
- Resilience, tenacity, and a strong work ethic.
- Strong analytical skills to utilise customer feedback and improve service delivery.
Ready to take on this exciting challenge? We can’t wait to hear from you!
Stockport Homes Group is a vibrant organisation committed to building strong collaborative relationships locally, regionally, and nationally. We are passionate about providing housing, building new homes in Stockport, and transforming the lives of our customers. Our mission is to provide comfortable and affordable homes while actively engaging with customers and communities.
The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.
This role will be on Stockport Homes Limited terms and conditions.
Closing date: 16th February 2025
Interview Date: 21st February 2025 (provisional)
About Us
Stockport Homes is Stockport’s largest landlord and a management organisation which acts as landlord for both Stockport Council’s social housing and our own property portfolio. But we’re more than just so-called rent collectors. We’re an award-winning, trailblazing public sector company that strives to transform lives by offering tenants advice and support on health and wellbeing, finance, youth engagement, employment and education opportunities as well as help in the home.
At Stockport Homes we believe in being ambitious, making a difference in our local communities, and serving our customers with passion. We believe in approaching problems with innovation, in respecting our partners, colleagues and customers and in striving for excellence.
We are an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We appreciate the strength we gain from having and supporting our diverse teams. Diversity contributes to our inclusive culture and allows us to be truly representative of the communities we work in.
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