Customer and Community Engagement Manager
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Full Time (37 hours per week), Permanent
Stockport Homes Group is a great place to work. We pride ourselves on building strong collaborative relationships locally, regionally and nationally. We are passionate about not only providing housing and building new homes in Stockport, but helping to transform the lives of our customers. We aim to provide comfortable and affordable homes and engage customers and communities.
We’re looking for a Customer and Community Engagement Manager who will have strategic responsibility for delivering best practice around customer engagement and customers influencing service design and delivery. This will include embedding a culture which puts the tenant voice at the heart of decision making, through developing and delivering the accountability framework.
The Customer & Community Engagement Manager will lead and provide strategic management of Stockport Home Group’s ‘Customer Voice & Influence’ Strategy. They will manage of team of five staff which must have influence across the organisation. They will need to develop strong and productive partnerships both within and outside the organisation.
We’re looking for someone who has experience of managing a team of staff, encouraging customers to influence services and working positively with the community. You will need to be able to work at a strategic level and represent the organisation externally at a range of partnerships.
The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.
This role will be on Stockport Homes Limited terms and conditions.
We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.
We encourage you to apply early! We'll be conducting interviews continuously while the role is open and may close the vacancy sooner if we find the right candidate.
Closing date: 30th August 2024
Interview date: 11th September 2024
About Us
Stockport Homes is Stockport’s largest landlord and a management organisation which acts as landlord for both Stockport Council’s social housing and our own property portfolio. But we’re more than just so-called rent collectors. We’re an award-winning, trailblazing public sector company that strives to transform lives by offering tenants advice and support on health and wellbeing, finance, youth engagement, employment and education opportunities as well as help in the home.
At Stockport Homes we believe in being ambitious, making a difference in our local communities, and serving our customers with passion. We believe in approaching problems with innovation, in respecting our partners, colleagues and customers and in striving for excellence.
We are an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We appreciate the strength we gain from having and supporting our diverse teams. Diversity contributes to our inclusive culture and allows us to be truly representative of the communities we work in.
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