Customer & Community Engagement Officer
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Permanent
Full time (37 hours per week)
Are you passionate about making a difference?
An exciting opportunity has arisen for a Customer and Community Engagement Officer to join our dynamic team. This role involves creating innovative and inclusive methods of engagement to ensure that Stockport Homes’ tenants, as well as our wider customers and communities, are at the heart of our decision making and service delivery.
No two days are the same. You'll be instrumental in delivering our Customer Voice and Influence Strategy, partnering with various services to plan and implement meaningful ways for our customers to have their say. You'll also be working within our neighbourhoods, providing support to community groups and projects and collaborating with partners.
We are seeking individuals who:
- Demonstrate a passion for our customers and communities and thrive on collaborating with others to effect positive change.
- Are excellent communicators, capable of creating clear and concise information in various formats for our customers, colleagues, and wider stakeholders.
- Build effective relationships and can constructively challenge, with the confidence to influence thinking and actions.
- Can develop nurturing partnerships, actively participate in networks, and take the lead in project delivery.
- Enjoy working flexibly and on multiple projects, adapting to new ideas, and contributing to the development of services and community initiatives.
- Work well under pressure, maintaining a positive attitude while managing conflicting priorities and organising their time effectively.
With good problem-solving skills and the ability to work both independently and as part of a team, candidates must be proficient in using a wide range of IT packages to create, record, analyse, and report on engagement.
Please note, applicants must be able to work from our offices in Stockport and around the Borough.
When writing your supporting statement, you must set out how you meet the role requirements, providing examples to demonstrate your relevant skills and experience.
If you are interested in discussing the role further, we would like to hear from you. Please contact Rebecca Sweeton at rebecca.sweeton@stockporthomes.org to arrange an informal chat.
Closing date: Monday 6th May
Interview date: Thursday 16th May
About Us
Stockport Homes is Stockport’s largest landlord and a management organisation which acts as landlord for both Stockport Council’s social housing and our own property portfolio. But we’re more than just so-called rent collectors. We’re an award-winning, trailblazing public sector company that strives to transform lives by offering tenants advice and support on health and wellbeing, finance, youth engagement, employment and education opportunities as well as help in the home.
At Stockport Homes we believe in being ambitious, making a difference in our local communities, and serving our customers with passion. We believe in approaching problems with innovation, in respecting our partners, colleagues and customers and in striving for excellence.
We are an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We appreciate the strength we gain from having and supporting our diverse teams. Diversity contributes to our inclusive culture and allows us to be truly representative of the communities we work in.
Our Benefits
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