Customer Service Officer - One Number
This is a Temporary, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Fixed term contract – 9 months
Full time (37 hours per week)
Closing date: 17th March 2024
Interview date: 25th March 2024
Stockport Homes Group manages a 12,000 strong housing stock on behalf of Stockport Council. Providing high quality affordable housing is something we are passionate about.
We're looking for a Customer Services Officer to join our driven and friendly team working in our busy head office Cornerstone in the centre of Stockport town centre. In this role, you will specialise in one of the three key services areas of repairs, rehousing or neighbourhood issues but will be required to support other teams as well.
You will take telephone calls in Stockport Homes Contact centre and will often be the first point of contact for our customers, meaning your role will be crucial to delivering a first-class customer experience.
This is a fantastic opportunity for someone to join our award winning, successful organisation and really put your talents to the test.
In this role, you will:
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Give advice and information on a range of housing and related issues including rehousing, tenancy and estate management and repairs in a way customers can understand
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Maintain a positive and professional attitude to customers at all times and respond to enquiries with patience and understanding ensuring confidentiality is maintained at all times.
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Work well under pressure with an exemplary, positive attitude and ability to solve problems creatively.
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Have resilience when dealing with customers during this challenging time for the Social Housing Sector
You will need to be very resilient, approachable, have excellent written and verbal communication skills a working knowledge of IT and Microsoft Office applications and have a real interest in delivering excellent customer service.
The successful applicant's appointment will be subject to satisfactory basic clearance by the Disclosure and Barring Service.
It is important to us that we have a diverse workforce, representative of the communities we work in. Equality, diversity and inclusion is important to us, and we like to acknowledge that everyone is different. We’re always looking to improve diversity within our teams and across the group, so we would welcome any applications from any underrepresented groups.
About Us
Stockport Homes is Stockport’s largest landlord and a management organisation which acts as landlord for both Stockport Council’s social housing and our own property portfolio. But we’re more than just so-called rent collectors. We’re an award-winning, trailblazing public sector company that strives to transform lives by offering tenants advice and support on health and wellbeing, finance, youth engagement, employment and education opportunities as well as help in the home.
At Stockport Homes we believe in being ambitious, making a difference in our local communities, and serving our customers with passion. We believe in approaching problems with innovation, in respecting our partners, colleagues and customers and in striving for excellence.
We are an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We appreciate the strength we gain from having and supporting our diverse teams. Diversity contributes to our inclusive culture and allows us to be truly representative of the communities we work in.
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