Personal Development
Work/Life Balance
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Recovery Officer

Salary Between £29,269-£31,364
Location Stockport
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Temporary, Full Time vacancy that will close in {x} days at {xx:xx} BST.

Full time- 37 hours per week

Temporary for up to 12 months (covering maternity leave)

Have you got experience working in a fast-paced collections role? Do you enjoy talking to people on the phone? Do you want to be part of a team that really cares about helping people? 

If this sounds like you, then don’t miss this opportunity to join our award-winning income collection team, working for a company that really cares about you and wants you to enjoy coming to work every day!

As a Recovery Officer you will work with customers to enable them to pay their rent and service charges, providing an accessible and informative service, and striking the right balance between enforcement and support.

This is a performance and target driven role focused on providing the right support, at the right time and delivering a consistent high-quality service.   

With lots of on the job learning and development the right person will have the opportunity to really thrive and support the team in continuing to be a sector leader in this area.

Our ideal candidate will:  

  • Have experience of delivering excellent customer service and working in a performance driven role (experience in the housing sector is desirable)
  • Demonstrate the ability to recognise the individual needs of customers and work flexibly to meet those different needs
  • Have excellent IT, literacy and numeracy skills that can be evidenced
  • Be a great team player, with a can-do attitude and a strong work ethic

Having a full UK Driving License and access to a vehicle for work purposes is essential for this role

You must ensure you provide a supporting statement as part of your application which details how you meet the ideal candidate requirements listed above, giving relevant examples to support this.

If you would like to discuss this role, please contact Leanne Merga, Customer Finance Manager, on 07800618694 or leanne.merga@stockporthomes.org.

Closing Date: Sunday 3rd March 2024

Interview Date: Monday 11th March 2024

Stockport Homes is Stockport’s largest landlord and a management organisation which acts as landlord for both Stockport Council’s social housing and our own property portfolio. But we’re more than just so-called rent collectors. We’re an award-winning, trailblazing public sector company that strives to transform lives by offering tenants advice and support on health and wellbeing, finance, youth engagement, employment and education opportunities as well as help in the home.

At Stockport Homes we believe in being ambitious, making a difference in our local communities, and serving our customers with passion. We believe in approaching problems with innovation, in respecting our partners, colleagues and customers and in striving for excellence.

We are an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We appreciate the strength we gain from having and supporting our diverse teams. Diversity contributes to our inclusive culture and allows us to be truly representative of the communities we work in.

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